Your privacy matters

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OUR PRIVACY POLICY

Objective

ADG Engineers (Aust) Pty Ltd (“the company”) are committed to the protection of your personal information. We collect various personal information from you and we appreciate that you could be concerned about how that information is collected, used and protected. The Privacy Act 1988 (Cth) (“the Act”) governs the way we collect, use, disclose and store your personal information. This Privacy Policy describes how we aim to adhere to those principles contained within the Act.
Scope

This policy applies to all offices, employees (whether full-time, part-time, casual or temporary), contractors and consultants of the company who are privy to company and confidential information and external parties such as customers, visitors to our website, users of our services and the public.
Policy Statement

Our commitment to your privacy
ADG Engineers Pty Ltd (“we” or “us”) recognise/s that your privacy is very important to you and we are committed to protecting your personal information. This policy applies to personal information we handle about our customers, visitors to our website www.adgce.com, users of services we may from time to time provide, and members of the public. It provides information about the personal information we collect and the ways in which we use that personal information.

By accessing our website or using our services, you agree to be bound by the terms of this privacy policy. This policy also includes our credit reporting policy, that is, it additionally covers how we manage your personal information collected in connection with a credit application, such as details relating to your credit history, credit standing, credit capacity and credit worthiness (“credit information”).
Responsibilities

Policy Owner: Chief Financial Officer
Policy Approver: Board
Policy DetailsOverview of Company and Employee Responsibilities
5.1 The kinds of information we collect

The kinds of personal information we collect may include your name, date of birth, address, telephone number, e-mail address, employment related information (including job title and work contact details), bank details and credit card details. Ultimately, the kinds of personal information we collect will depend on the dealings you have with us.If you operate a social media or other online account, we may collect your user name associated with that account, and any other information or content you have made public in connection with that account. Such information or content may include personal information.

We may also collect information about your interests and preferences, other demographic information such as your gender, age and location, and anonymous information such as your IP address, browser type, and other software or hardware information. Generally this information is not personal information as it cannot be used to identify you.

You can choose not to provide your personal information to us, but generally the information we request from you is required in order for us to provide you the goods and services we offer.

Furthermore, if you apply for credit, we may collect credit information. We may ask you for this information or we may obtain this credit information from credit reporting bodies such as Veda.

This information may include:
• Default information;
• Credit infringement information;
• Personal solvency information (e.g. bankruptcy information);
• Court proceedings information (e.g. any default judgments entered against you); and
• Repayment history information.

We will not request access to credit information about you from a credit reporting body unless you authorise us in writing to do so.

5.2 How we collect information

Generally we collect personal information when you voluntarily provide it to us, for example:

(a) when you contact us or subscribe to our services by telephone, email or via our website;
(b) when you update an on-line profile that includes personal information such as your name and contact details; and
(c) when you enter your personal information into forms on our websites.

There may be circumstances when we collect personal information from someone other than the individual concerned, for example, through a referral. We endeavour to contact and notify the individual concerned of the circumstances of such collection where it is reasonable to do so. We may also collect personal information through publically available records, such as company searches.

Our website may use “cookies” (these are files that are implanted in your hard drive by some websites to store information about your web use patterns) to enhance or personalise our website services. These cookies may also be used to collect and store information about your usage of our website. We may in any case collect anonymous information that allows us to review information about the date, time and duration of visits to our website without identifying you. This information is generally automatically provided to us by your web browser.

5.3 How we use personal information

The primary purpose we collect your personal information is to:
1. verify your identity;
2. respond to your queries;
3. maintain our relationship with you;
4. provide our products and services to you;
5. send you statements and invoices;
6. collect payments from you;
7. provide you with information about our products and services;
8. conduct research for our own internal purposes;
9. request credit information from a credit reporting body.
Procedure Details

Overview of Company and Employee Responsibilities

6.1 How we use credit information

We use the credit information that we obtain from you or a credit reporting body and information we derive from such information strictly for the purpose of assessing your application for credit. If you do not authorise us to obtain credit information about you, we may be unable to assess your credit application and therefore your request for credit may be refused.

We may disclose your personal information to credit reporting bodies where we are permitted to do so by law, for example, in circumstances where you fail to meet your payment obligations in relation to consumer credit. These credit reporting bodies may include any such information in reports provided to other credit providers to assist them to assess your credit worthiness.

6.2 The circumstances in which we may disclose personal information

So that we may use your information for the purposes identified above, we may disclose it to external providers of services, for example, subcontractors or other service providers.

We may disclose personal information to related entities, third party companies and partners with whom we have a relationship, and you may receive communications directly from these entities. These communications may include information and marketing communications about their products and services. We use reasonable endeavours to ensure that these companies do not breach any Australian laws, however, we disclaim all liability for any unlawful use of your personal information by an affiliated or associated company.

We may disclose your personal information to the extent that we are required to do so by law, including in connection with any legal proceedings or anticipated legal proceedings, or in order to comply with any legal obligation, or to establish, exercise or defend our legal rights. We may sell, transfer, or otherwise disclose our database of personal information to an actual or potential successor entity, purchaser, or investor in connection with a corporate merger, consolidation, sale of our assets or a substantial part of our assets, share sale, investment transaction or other corporate rearrangement.

You agree that we may disclose your personal information in any of these circumstances. We disclaim all liability for any privacy breaches by third parties to whom we have disclosed your personal information in accordance with this policy.

You may withdraw your consent to use or disclose your personal information at any time. To withdraw this consent please contact us at the details below. Please note that withdrawing your consent may mean that we are unable to provide you with our services.

6.3 Do we transfer or disclose any personal information overseas?

Personal information that we collect may be transferred and stored outside of Australia between any of the countries in which we, our related entities or our service providers or international distributors operate. Such countries are likely to include Jordan. It is not practicable to specify all the countries in which overseas recipients may be located.

The Privacy Act 1988 (Cth) (“the Act”) and corresponding Australian Privacy Principles (“APPs”) require relevant Australian entities to ensure that, before disclosing personal information overseas, reasonable steps are taken to ensure that overseas recipients do not breach the Act or the APPs (APP 8.1). It is not always possible to ensure that overseas recipients will comply. We do not take any responsibility for the actions of overseas third party recipients of personal information. By agreeing to this Privacy Policy you are agreeing that your personal information may be disclosed overseas and that APP 8.1 will not apply to that disclosure. This means that you will not have recourse against us under the Act in the event that an overseas recipient of your personal information breaches the APPs.

We do not, and do not presently intend to, disclose or transfer any personal information to overseas recipients. If at some point in the future this position changes, we will take reasonable steps to notify you.

Your personal information may be transferred overseas if we sell, transfer or disclose our database of personal information to an actual or potential successor entity, purchaser or investor who is located or has offices overseas. It is not practicable to specify the likely countries in which recipients of information may be located in this regard.

6.4 Security of your personal information

Once in our possession, we take all reasonable precautions to protect the personal and credit information we hold about you from misuse, interference and loss and unauthorised access, modification or disclosure.

Whilst we endeavour to provide a secure online environment, there are inherent risks associated with the transmission of information via the internet and no data transmission over the internet can be guaranteed to be completely secure. We therefore cannot warrant the security of any information you provide to us over the internet and you do so at your own risk.

We encourage you to play an important role in keeping your personal information secure, by maintaining the confidentiality of any passwords and account details used on our website. It is your sole responsibility to maintain such confidentiality and we will not be liable for any damage, loss or expense suffered due to such disclosure.

6.5 Third parties

Our website may contain links to third party websites and social media features that are hosted by a third party. Links to other websites do not constitute sponsorship, endorsement or approval of the information found on those websites. You should evaluate the accuracy, relevance and suitability for your purposes of any such information. We are not responsible for the privacy policies or practices of third party websites, and your interactions with any social media features are governed by the privacy policies and practices of the hosting entities.

6.6 Access to and correction of your information

We aim to ensure that your personal and credit information is accurate, complete and up to date. To assist us, please contact us via the details below if any of your details provided have changed or if you believe that the information we hold is inaccurate.

You may request us to provide you with access to the personal or credit information we hold about you at any time. We will respond to your access request as soon as possible, however, prior to disclosing any such information it will may be necessary for you to satisfactorily verify your identity.

There are exceptional circumstances where access to or correction of your personal or credit information may be refused by us such as where access would be unlawful. We will advise you of such circumstances if they arise.

6.7 Notifiable Data Breaches

ADG will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals if ADG has a ‘data breach’ within the meaning of the Act.

6.8 Changes to this Policy

ADG may amend this policy from time to time. The amended policy will be published on the ADG website.

Any changes will be effective as of the date they are published, unless the policy provides for a later date.

6.9 Complaints
If you believe we have breached the APP or a registered Australian Privacy Principles Code, you may lodge a complaint as follows:

• firstly, contact us in writing to the email in clause 9. You should include the following in your complaint: your contact details; the section or provision of the APP or Code that you believe we breached; and our practice or policy that you believe breaches the relevant APP or Code,

• you must allow us a reasonable time, about 30 days, to reply to your complaint; and

• secondly, you may complain to the Office of the Australian Information Commissioner if you are not satisfied with our response; or we do not respond to you within a reasonable time without sufficient explanation.
Definitions and Abbreviations

7.1 Definitions

The Company: ADG Engineers (Aust) Pty Ltd

You and/or Employee: All company officers, management and employees, whether full-time, part-time, casual or temporary, including contractors and consultants of the company.

7.2 Abbreviations

HR: Human Resources
APPs: Australian Privacy Principles
References

All associated forms and documents
– The Privacy Act 1988 (Cth) (“the Act”)
– Australian Privacy Principles (“APP 8.1”)

How to contact us

If you have any questions in relation to this Privacy Policy or our management of your personal information you can contact our Data Protection Officer by email at info@adgce.com or at:

Data Protection Officer
ADG
596 Milton Road
TOOWONG QLD 4066

This policy was last updated March 2025